Cleanup osTicket tables when a ticket is deleted
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Ok, I've done the required changes... now show me your content!osTicket allows administrator to delete a ticket and (supposedly) all of its related entities.
Sadly I've found that ticket deletion is only partially implemented: ticket events (threads) are left untouched and orphaned.
This leads to wrong statistics in dashboard and, worst, lot of garbage left in database.
Additional tables that must be cleaned up are:
- ost_thread
- ost_thread_collaborator
- ost_thread_entry
- ost_thread_entry_email
- ost_thread_event
- ost_thread_referral
I've temporarily fixed the issue with the SQL script below.
You can run it with your preferred MySQL client (like phpMyAdmin) when needed, or schedule its execution with cron...
# delete orphaned threads DELETE FROM ost_thread WHERE object_type = 'T' AND object_id NOT IN (SELECT ticket_id FROM ost_ticket); # delete orphaned thread collaborators DELETE FROM ost_thread_collaborator WHERE thread_id NOT IN (SELECT id FROM ost_thread); # delete orphaned thread entries and emails DELETE FROM ost_thread_entry WHERE thread_id NOT IN (SELECT id FROM ost_thread); DELETE FROM ost_thread_entry_email WHERE thread_entry_id NOT IN (SELECT id FROM ost_thread_entry); # delete orphaned thread events DELETE FROM ost_thread_event WHERE thread_id NOT IN (SELECT id FROM ost_thread); # delete orphaned thread referrals DELETE FROM ost_thread_referral WHERE thread_id NOT IN (SELECT id FROM ost_thread);
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